OUR POLICIES

Shipping

Postage / Handling rates within the United States are as follows:

Expedited shipping of items in stock and shipments outside of the continental United States are available and will incur additional fees.

**Wallpaper shipping must be quoted**

**Items shipping to/from overseas locations will have additional shipping/handling charges**

Returns

All orders of fabric, trim, and wallcoverings are custom orders that ship directly from their respective manufacturers. Generally returns are not accepted, except in cases of shipping damage or manufacturing defects. Dye lot variations (within manufacturer tolerances) are not considered to be a defect.

In the rare case we are able to get a manufacturer to accept a return, that is not defective, you will be responsible for all shipping costs, restocking fees, and credit card processing fees.  Manufacturers typically charge a 30% restocking fee plus return freight charges.  Credit card processing fees can range from 3-6%.

Cuttings for approval (CFAs) are available upon request. If you have a problem with your purchase, please call our office at 614-488-9958.

There are no returns on cut fabric or trim. We do offer Cutting For Approvals (CFA) for all fabrics and trim.  A CFA is a cutting from a piece of your actual order.  You will receive the cutting in the mail.  Once you approve, your card will be charged for the order and the order shipped. Please let us know you would like a CFA at time of order.

In the event that the fabric is damaged during shipment or is defective, we will replace at no additional charge. Please refer to our policy on Damaged and Defective Goods.

Sorry we cannot accept returns on:

           Any item(s) that is returned more than 30 days after order.
          Fabrics or trims, since they are cut to your specifications.
          Any item that is not in its original condition and package.
          Murals.
          Discontinued items.

NOTE: Please do not send items back to us without calling our staff and receiving a Return Merchandise Authorization, we can not accept them.

Damaged or Defective Goods

We only sell first quality wallpaper and fabrics that are shipped directly from the manufacturer.  We understand that a manufacturer defect problem can happen and is uncontrollable. In the event your order is damaged during shipping or the product is defective, we will replace the order as long as we are notified in a timely manner.  We must be notified of shipping damage within 72 hrs of you receiving the item (this limit is imposed on us by most shippers.) Please keep all packaging material, notify us immediately, and our staff will gladly assist you with the replacement process and will notify you of the return process for damaged/defective merchandise.

NOTE: We recommend that you inspect all wallpaper, border and fabric for defects before installation or cutting, for we are not responsible for any costs incurred with the installation of a defective product. 

Forms of Payment

We will accept payments made by Master Card, Visa, Discover and American Express.

Sales Tax

If necessary, applicable state sales tax will be charged.

Price Matching

We will match any price quote that we can verify.  We must be able to obtain the same quote that you send us.  If we can not obtain the same quote (many online sites vary their prices-you should stay away from these sites) we will honor the quote we are able to obtain. 

Price match requests must be made prior to order placement.  Once the order is placed, we have made obligations to manufacturers and have credit card processing fees based on the original purchase amount.

Cancellations

We pride ourselves on quick service. We ask that you call within 1 hour of placing an order if you need to cancel. After the first hour, we will make every effort to stop the order from being shipped, but there is no guarantee. In these cases, please see our return policy.  There is a 5% cancellation fee to cover credit card processing fees.

We pride ourselves on being efficient and offering quick service. In most cases, your order is already processed and shipped within 24 hours.

We ask that you allow 5-10 business days for delivery, but it�s usually less. We use the most effective, economical shipping available to keep costs affordable.  Most orders are shipped UPS ground.

Most orders will ship to you directly from the manufacturer. We will always try to give you the best estimate of time for delivery. You can check the progress of your order my using the link on the bottom of your purchase receipt. We will make every effort to check the progress of your order.

Backorders and Discontinued Items

Customer Service

Representatives are available to help with questions or concerns. Call 614-488-9958 Monday - Friday 9:00 AM - 4:00 PM EST to speak with one of our representatives. Please leave a detailed message if calling at another time and we will return your call the next business day. Leaving your email address will help us to locate quotes, and to send you a quote in writing.  Email is the most efficient and timely way to reach us.

Fax

Our fax number is: 614-273-0475. This service is available 24 hours a day, 7 days a week.

Mailing Address
Commercial Interiors Outlet
4930 Reed Road; Suite 210
Columbus, Oh 43220

E-mail Address
CInteriorsOutlet@aol.com